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Customer Survey Results
January to December 2010

Results

100% of customers felt the therapist listened to the problems they were having.

89% of customers felt they were able to express their feelings during their treatment.

92% of customers were happy with the level of care they received throughout their treatment.

89% of customers felt the therapist explained their diagnosis and treatment well.

97% of customers were happy with the greeting on arrival at the clinic.

100% of customers would recommend the clinic to family and friends.

Comments

"Very, very satisfied! Gave everyone your number! Keep up the good work! Thanks".

"Great service - understood my problem and helped address it with immediate results".

"Very professional".

"More than happy with treatment, all therapists including reception and admin staff warm and friendly and helpful".

"The treatment I have received has been excellent from day one".

"Excellent service, very clear guidance, advice and information".

"Excellent service, advice/guidance was clear throughout.

"I am extremely pleased with treatment. Therapist has been very helpful. I would recommend clinic to others".

"Thoroughly recommend the service".

"Found the whole service has been beneficial and made an impact on my health and relieving pain I have endured for a long time".

"Very helpful and considerate, answered questions and concerns I may have had, giving good explanation".

"I have been very happy with the treatment I have received from my physiotherapist - she is very professional and skilful at her job and an asset to your organisation".

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