As part of our longstanding commitment to improving customer care and your total experience at Newcastle Sports Injury Clinic we continually assess our service through customer feedback.

It really is very important to us to be able to hear your responses and comments and we are delighted that so many of you are happy with the service that we provide.

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Patient Testimonial – Local Runner

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Naomi visited our Newcastle city centre clinic after chatting with our therapists at a local running event, Naomi is a regular runner and had been struggling with pain in her…

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Can two of our patients bag the Munro Bagging challenge? (Part 2)

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Patients Carol and Vera take on the Munros and Corbetts Challenges – Part 2 Last week Carol English and Vera Wealleans shared some of the high points of their Munros…

Carol and Vera have been friends for many years and this challenge strengthened their friendship.

Can two of our patients bag the Munros Bagging challenge? (Part 1)

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Patients Carol and Vera take on the Munros and Corbetts Challenges – Part 1 The Munros challenge, also known as Munro Bagging, is to conquer all of Scotland’s Munros, mountains…

Massage therapy

Patient Testimonial – Sports Massage

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Not having had a sports massage, Mark wasn’t sure what to expect.  After a treatment with one of our Sports Massage Therapists he left the following feedback: “I visited the…


Patient Testimonial – Osteopathy

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After contacting the clinic regarding her persistent headache, Louise called into our Jesmond clinic to seek treatment from our osteopath, after her treatment Louise left the following feedback:   “I…


Patient Testimonial – Dancer

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Following their recent appointment at the Newcastle Sports Injury Clinic, city centre clinic,  this dancer provided the following feedback regarding their visit. “I had physiotherapy sessions with both Joanne and Steve, they…


Athletics Patient Testimonial

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Following a recommendation from her athletics coach, Emma’s parents brought her in to the clinic for some treatment with our Clinic Director, Karen Dearden;     “We took our 14 year…

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Testimonial – Derren Brown – Illusionist

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Derren Brown visited Newcastle Sports Injury Clinic during his recent stage show in Newcastle upon Tyne, he kindly left this feedback following a course of treatment with one of our…

Dan Maguire

Testimonial – Dan Maguire – Blyth Spartans FC & England C Team Striker

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Dan Maguire, Striker for Blyth Spartans FC and the England C Team popped in to the Newcastle Sports Injury Clinic recently for a sports massage, he left the following feedback regarding his visit: “Great…


Testimonial from Physiotherapy Patient

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Laura visited Newcastle Sports Injury Clinic to see if we could help relieve her of the neck pain that she had been suffering from.  After a course of  treatment with one of our Physiotherapists she…

Testimonial from Judith Summers Bishop

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Judith first visited Newcastle Sports Injury Clinic for her children, she has since sought treatment for herself, she left this kind testimonial on our Facebook site. “First found this clinic…

NSIC twitter summary card

Testimonial from Lesley McIntyre

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Following on from the recent Simply Health, Great North Run, we have received this feedback from Lesley regarding her treatment with Ben, one of our Physiotherapists. “I really hurt my…

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Testimonial – Couch to Half Marathon Runner

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Following the Simply Health, Great North Run, our patient Lesley Calder got in touch to share her ‘couch to half marathon’ journey. “Newcastle Sports Injury Clinic physiotherapist Ben got me…

Great North Run – Pasta Party Testimonials

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On Saturday, 9th September, the Newcastle Sports Injury Clinic attended the Barilla, Pasta Party as part of the 2017, Simply Health, Great North Run Weekend.  In the massage tent we…

Running Workshop Testimonial from Claire Knox

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At the Running Workshop hosted by Newcastle Sports Injury Clinic, on behalf of Active Newcastle, held on Wednesday, 6th September, Claire spoke to both our Physiotherapist and Podiatrist regarding a…

Running Workshop Testimonial from Ay Okpokam

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Ay Opokam popped into the Active Newcastle, Running Workshop that Newcastle Sports Injury Clinic were hosting on Wednesday, 6th September.  Ay is running in this year’s Great North Run and…

Running Workshop Testimonial from Layla Osselton

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Layla attended our Running Workshop on Wednesday, 6th September at Newcastle Civic Centre along with Active Newcastle. Layla took part in the practical running session and left this feedback about…

Running Workshop Testimonial From Lisa Lawson

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On Wednesday, 6th September, Newcastle Sports Injury Clinic along with Active Newcastle held a running workshop at Newcastle Civic Centre.  Lisa Lawson a keen runner and swimmer attended the workshop as part…

Testimonial from David Elliot

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David had attended many chiropodists and podiatrists trying to get relief from a sore foot, he popped in to our clinic for an appointment with our Podiatrist, Felicity.  Following his treatment…

Testimonial from Carl White

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Carl White popped in to the clinic recently, here’s what he had to say about the service he received; “Thank you to Newcastle Sports Injury Clinic and Physiotherapist John, I…

Testimonial from Janis Oliver

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Janis Oliver visited the Newcastle Sports Injury Clinic for advice and treatment during her training for the 2015 Great North Run. “I started running in January 2015 and due to…

Chris Campbell

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I’ve made more improvement in 3 months than I did in more than 7 under the treatment of my original physio. The quality of the treatment is a massive improvement…

Martin Fredrick, Tour Manager: Bear Grylls – Endeavour Live 2016

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Newcastle Sports Injury Clinic provided an excellent service by coming to the Metro Arena to work on several of the cast and crew while we were in Newcastle on the…

Sports Injury Clinic Patient

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The initial consultation with Chris was very relaxed and pressure free. All of the staff were lovely and I was impressed with everything so I booked a treatment.

Andy Lie

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Having been an enthusiastic runner for almost 40 years, one cannot take for granted that all will always be well. Continuing with my treatment of plantar fasciitis etc. [rather many years…


Testimonial – Amsterdam Marathon success with support from NSIC

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Sarah Hearnshaw recently completed the Amsterdam Marathon in an excellent 3hrs 35m, after having treatment from Newcastle Sports Injury Clinic to help her manage her knee pain. “Thank you so…

Testimonial: Ruptured ACL sufferer

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Chris at the Newcastle Sports Injury Clinic was the first person to take my injury seriously after doctors and other medical professionals waved away my injury as a ‘knock’. He…

Testimonial from Beth Loughran BA FDa MA

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This professional dancer, teacher and choreographer was able to find the treatment she needed to resolve a foot injury which presented itself just ahead of an intensive post graduate research…

Sports Injury Clinic Testimonial – Prolapsed Disc

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In the summer of 2014 I had been diagnosed with a prolapsed disc in my neck following a series of accidents in earlier life. This led to restricted neck movement…

Testimonial – Sports Injury Patient

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I attended your Clinic on the 13/10/2015 and the 22/10/2015 for a calf injury sustained in the Yorkshire Marathon. I would take this opportunity to pass on my grateful thanks…

Testimonial from Northern Rail

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This is a real success story as, as you are aware Darren’s shoulder was a real mess.  Can I ask that you feedback to JJ Physio that not just with…

TESTIMONIAL: Catherine Middleton, Newcastle patient

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“Following a skiing accident in which I twisted my knee I attended Newcastle Sports Injury Clinic. I was treated by Chris Barrett and he recommended an MRI scan which he…

TESTIMONIAL: Morgan Donnelly, British Fell Running Team

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“Karen Dearden’s wealth of experience & confidence means that her treatments have allowed me to compete consistently over the last 15 years up to International Level whilst balancing the needs…

TESTIMONIAL: Dr. Judith Salkald, MBBF London, Senior Partner, Saville Medical Group

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As a G.P. in a busy city centre practice I refer and recommend Newcastle Sports Injury Clinic to a lot of patients. I know that my patients will receive excellent…

TESTIMONIAL: Chris Campbell, Patient, Newcastle upon Tyne

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I suffered a knee injury which required surgery and subsequent physiotherapy rehabilitation which I understood would last approximately 4-6 months. I attended a different clinic for my initial treatment. For…

Our Customer Survey

Results from our customer surveys can be seen below. Thank you to all those customers who completed the survey.

91% of customers felt the therapist listened to the problems they were having
89% of customers felt they were able to express their feelings during their treatment
91% of customers were happy with the level of care they received throughout their treatment
91% of customers felt the therapist explained their diagnosis and treatment well
88% of customers were very satisfied with the availability for their initial appointment
100% of customers were happy with the greeting on arrival at the clinic
97% of customers would recommend the clinic to family and friends