Testimonials
As part of our longstanding commitment to improving customer care and your total experience at Newcastle Sports Injury Clinic we continually assess our service through customer feedback.
It really is very important to us to be able to hear your responses and comments and we are delighted that so many of you are happy with the service that we provide.
The results and comments from our 2011 customer survey can be seen below.
Thank you to all those customers who completed the survey.
Results
91% of customers felt the therapist listened to the problems they were having.
89% of customers felt they were able to express their feelings during their treatment.
91% of customers were happy with the level of care they received throughout their treatment.
91% of customers felt the therapist explained their diagnosis and treatment well.
100% of customers were happy with the greeting on arrival at the clinic.
97% of customers would recommend the clinic to family and friends.
Comments
"May I take this chance to thank all of the staff who helped me recover from my recent leg injury. You got me back in working order with expertise and a smile. Many thanks to you all".
"To be able to come to a place you can trust gives one peace of mind".
"I feel very elated after my consultation. Physiotherapist was great".
"Physiotherapist came recommended by a friend. I wish I had come earlier".
"I always receive a really professional service from all therapists I see at this clinic. Also the admin staff are first class. I have recommended this clinic to many people. Thank you".
"Very happy with treatment. Friendly and personal service".
"Excellent service and have felt suported by yourselves. You have kept me at a level where I can continue a reasonable lifestyle".
"I have found the whole process to be very positive and helpful. My ankle is a lot better and the support from the physiotherapist throughout has been excellent. Will recommend it".
"Excellent service in a friendly and relaxed atmosphere".
"I have received fantastic treatment, support and advice from the physiotherapists and would definitely recommend the clinic to a friend".
"Excellent service, first rate treatment and after care, physiotherapist very client orientated".
"Very professionally dealt with, all staff were friendly and helpful".
